Comment Moderation in Media
Through collaboration with the Unidata team, the client reduced the number of prohibited comments by 97% and achieved a moderation rate of 40,000 comments per day.
- Industry and use case:
- Media
- Project duration:
- Ongoing support
Task:
The client, a major news portal, aimed to establish a comment moderation system for posts, articles, releases, and announcements on the portal to block profanity, insults, politically charged statements, and calls to action. The main focus of the project was 24/7 moderation.
Solution:
Two managers were assigned to the project and formed a team of 40 moderators. After training according to the client’s criteria, the moderators were divided into three shifts to ensure continuous moderation without quality loss. During the project, two retraining sessions were conducted to address changes in the global situation.
Results:
- We achieved a moderation rate of 40,000 comments per day.
- Our collaboration reduced the number of prohibited comments by 97% just in the first month.
Our Cases
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Within a month, more than 10% of the entire database with over 2,000 photographs was collected
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Through data collection, the client improved their biometric system for facial and voice recognition by 21%.
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Content moderation on the video hosting platform enabled a 99% reduction in the influx of prohibited content
